Privacy Policy

Last Updated: 4th March 2025

At Connect Baby, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, book a class, purchase an online course, or buy products.

1. Information We Collect

We collect personal information when you:

  • Book an in-person baby massage class

  • Purchase an online course or product

  • Subscribe to our newsletter

  • Contact us via email or social media

The types of information we may collect include:

  • Personal details (name, email, phone number)

  • Billing and payment details (processed securely through third-party payment providers)

  • Baby’s first name and age (optional, for class preparation)

  • Feedback or testimonials (with consent)

We do not collect or store sensitive payment details—these are handled by secure third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and course enrolments

  • Provide class reminders, updates, and customer support

  • Send newsletters (only if you opt-in)

  • Improve our services based on feedback

  • Comply with legal and regulatory requirements

We will never sell or share your personal information with third parties for marketing purposes.

3. How We Protect Your Data

We take data security seriously and use:

  • Secure payment processing

  • Encrypted website technology (SSL)

  • Restricted access to customer data

While we take all reasonable precautions, no online transmission is 100% secure. If you suspect a data breach, please contact us immediately.

4. Third-Party Services

We use trusted third-party providers for:

  • Payment processing (Stripe, Square)

  • Email marketing

These services have their own privacy policies, which we encourage you to review.

5. Cookies & Website Analytics

Our website may use cookies to enhance your experience and track site usage. You can manage cookie settings in your browser at any time.

We also use Google Analytics (or similar) to understand how visitors engage with our site. This data is anonymous and helps us improve our services.

6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Unsubscribe from marketing emails at any time

  • Request a copy of the data we hold about you

To make a request, please contact us at vicky@connectbaby.com.au.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our services means you accept the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: vicky@connectbaby.com.au